Frequently Asked Questions

Hibajj FAQ — Answers to All Your Questions

From registration to payments, bonuses to games — everything you need to know about hibajj is right here. Search for a question or browse by category.

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The most frequently asked topics at hibajj

Click on a category below or browse the full list of questions directly

Registration & Account

Find answers to all your questions about opening an account on hibajj, document verification, updating your details, and managing your account.

Deposits & Withdrawals

Learn everything about depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.

Bonuses & Offers

All your questions about welcome bonuses, cashback, free bets, and loyalty points — answered here in plain language.

Games & Betting

Rules, odds calculations, and answers to all questions about Sports Betting, Live Casino, slots, and lottery games.

Security & Privacy

A complete guide covering account security, password reset, Two-Factor Authentication, and keeping your personal information safe.

Support & Contact

Learn how to reach the hibajj support team, what response times to expect, and how issues get resolved.

Questions & Answers Across All Categories

View all hibajj FAQ questions in one place

Account & Registration

To register at hibajj, you'll need an active mobile number, a National ID (NID), and a valid email address. You must be at least 18 years old. The registration process takes just 3 minutes.
  • An active Bangladeshi mobile number
  • National ID Card or Passport
  • Valid email address (optional)
  • 18 years of age or older
Register Now →

No. Each person is allowed only one account on hibajj. Any attempt to create multiple accounts using the same mobile number, NID, or device will result in automatic suspension, and any funds held may be forfeited.

KYC verification is typically completed within 24 hours of submitting your documents — and often faster on business days. Once verified, you'll receive an SMS notification on your mobile.

On the login page, click "Forgot Password". Enter your registered mobile number and set a new password using the OTP. The whole process takes under 2 minutes. If you run into any issues, at the Help Centre Contact us.

To change your name or date of birth, you'll need to contact support, as these details are tied to your KYC record. However, you can update your email address and password yourself directly from your account settings.

Yes. If you'd like to permanently close your account, at the Help Centre Submit a request. Any remaining balance should be withdrawn before closing the account. For a temporary break due to responsible gaming reasons, Responsible Gaming Visit the page.
Deposits & Withdrawals

hibajj currently supports the following payment methods:
  • BKash (Personal & Merchant)
  • Nagad
  • Rocket (DBBL)
  • Bank Transfer (NPSB & BEFTN)
  • USDT (Cryptocurrency)
All payments are fully secure and encrypted.

The minimum deposit on hibajj is ৳200 BDT and the maximum per transaction is ৳100,000 BDT. The daily deposit limit is up to ৳500,000 BDT. VIP members enjoy higher limits.

bKash and Nagad withdrawals typically process within 15–30 minutes. Bank transfers may take 2–24 hours. Slight delays are possible on public holidays.

If your KYC verification is incomplete, your withdrawal may be put on hold. Please complete verification first.

hibajj does not charge any deposit fees. However, your mobile banking provider (such as bKash) may apply their standard transaction charges. There are no additional fees on withdrawals either.

Instantly at the Help Centre Contact us and provide screenshots and details of the transaction. If action is taken promptly, a refund is possible in many cases.
Bonuses & Offers

After registering, the welcome bonus is automatically credited to your account on your first deposit. The bonus amount depends on how much you deposit, and specific wagering requirements must be met before you can withdraw it. For more details Terms & Conditions View on the page.

A wagering requirement is the number of times you must bet your bonus amount before it becomes withdrawable. For example: a ৳1,000 bonus with 10x wagering means you need to place ৳10,000 in bets before you can withdraw that bonus.

Active hibajj members receive a cashback percentage on their daily net losses. The cashback is credited to your account the following morning and can be used directly in games. Top-tier members can receive up to 10% cashback.

Yes. Through hibajj's referral programme, you'll receive a bonus when someone registers and makes their first deposit using your referral code. You can find your referral code in your account settings.

At hibajj, you earn loyalty points on every bet you place. These points can be redeemed for bonus cash, free bets, or exclusive offers. The more points you accumulate, the higher your VIP level — and the greater the rewards.
Games & Betting

hibajj offers Sports Betting (cricket, football, tennis, kabaddi), Live Casino (blackjack, roulette, baccarat), slots, lottery, and virtual sports — over 500 games in total. To explore the full range, Games Go to page.

Live betting means placing bets in real time while a match is in progress. Odds update every moment, and you can place new bets at any point during the game. Watch with live streaming and bet as the action unfolds — it's one of hibajj's most popular features.

No. All games on hibajj use internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live Casino games are broadcast live with real dealers.

An accumulator (Acca) bet combines multiple events into a single bet. If all selections are correct, your winnings multiply significantly. Adding multiple selections to your betting slip will automatically bring up the accumulator option. For tips, Betting Tips Visit the page.

If a match or event is cancelled, the full stake for that bet is refunded. For accumulator bets, the cancelled selection is removed and the remaining selections are settled as normal.
Security & Privacy

Yes. hibajj uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy read the page.

Go to the "Security" tab in your account settings and enable the 2FA option. A one-time OTP code will be sent to your registered mobile number each time you log in. Keeping this on makes your account significantly more secure.

Change your password immediately and at the Help Centre Report it immediately. The support team will temporarily lock your account and launch an investigation. To prevent unauthorised logins, make sure to change your password regularly.

hibajj will never ask for your password or OTP via email or SMS. If anyone requests such information in hibajj's name, it is definitely a scam. Always go directly to hibajj.com Go to the address and verify the URL.

Do not click on unfamiliar links or download the hibajj app from unknown sources.

Support & Contact

Ways to reach hibajj support:
  • Live Chat: Click the icon at the bottom right of the site
  • Email: support@hibajj.com
  • Help Centre: help-center Page
Support is available 7 days a week, 24 hours a day.

On hibajj live chat, an agent typically connects within 2–5 minutes. During peak hours, wait times may reach up to 15 minutes. Email queries are usually answered within 2–6 hours.

For any complaint, please reach out first via live chat or email. If the issue remains unresolved, at the Help Centre Submit the form. hibajj commits to reviewing all complaints within 48 hours.

Yes, hibajj offers full support in Bengali. All our support agents speak Bengali and are ready to assist Bangladeshi users at their convenience.
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Hibajj FAQ — The Complete Guide

Read this section to learn more about using hibajj

Why is hibajj trustworthy?

Hibajj is one of Bangladesh's most trusted online betting platforms, with millions of active members playing safely every day. The platform follows international security standards and all transactions are protected with SSL encryption.

On the hibajj FAQ page, we've answered the questions our members ask most. From registration to withdrawals, bonuses to security — our goal is to give you clear, straightforward information on everything.

Every answer is grounded in real user experience, so you can understand things easily and enjoy hibajj with complete confidence.

How easy is the payment process?

Depositing and withdrawing at hibajj is quick and simple. You can fund your account in just a few clicks via bKash, Nagad, or Rocket. With a minimum deposit of just ৳200, it's easy for newcomers to get started.

Hibajj ensures withdrawals are processed as fast as possible. Most withdrawals are completed within 30 minutes. Having your KYC verification done speeds things up further, so it's best to complete it right after registration.

Gaming Experience on hibajj

Hibajj offers 500+ games, including Sports Betting, Live Casino, slots, lottery, and much more. Live betting on cricket and football — Bangladesh's most beloved sports — is especially popular.

Among the most common game-related questions on the hibajj FAQ are how live betting works, how to read odds, and what strategies can improve your chances. For more detailed tips on these topics, Betting Tips Visit the page.

Game outcomes are completely fair and governed by internationally certified RNG technology. Regular third-party audits ensure that your experience at hibajj is fully transparent and trustworthy.

Responsible Gaming

Hibajj believes gaming should be fun, not addictive. That's why we provide members with deposit limits, session limits, and self-exclusion options — all of which can be set at any time.

If you feel gaming is affecting your daily life, please Responsible Gaming visit the page and reach out to our support team. hibajj is always here for you.

Key Pages at a Glance

If you can't find your answer in the FAQ, these pages have more detailed information

Live Chat

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Email Support

Support@hibajj.com

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