Gaming should be a source of entertainment, not stress. hibajj believes every player deserves to play responsibly and stay mindful of their own wellbeing and their family's. On this page you'll find everything you need — information, tools, and support for responsible gaming.
Our platform has multiple effective measures in place to protect players
Set your own daily, weekly, or monthly deposit and betting limits straight from your account. Once a limit is lowered, it cannot be increased for at least 24 hours.
Need to step away from gaming for a while? Set a cooldown period anywhere from 24 hours to 6 weeks. Your account will be automatically deactivated for the duration.
If you need an extended break, self-exclusion is available for periods ranging from 6 months to 5 years. During this time you won't receive any promotional messages from hibajj either.
Session reminders are sent at regular intervals to keep you informed of how long you've been playing and how much you've spent.
View your complete betting and win/loss history at any time. Understanding your own patterns is the first step toward responsible gaming.
During registration at hibajj, age and identity are verified through a strict KYC process. No one under the age of 18 can open an account under any circumstances.
Responsible gaming means treating gaming as a form of entertainment, not a way to make money. At hibajj, we believe that when players stay aware and play within their limits, gaming remains enjoyable and safe for everyone.
Responsible gaming is built on three core pillars: knowing your financial limits, managing your time wisely, and staying mindful of your mental health. hibajj's responsible play policy stands firmly on all three.
Responsible gaming on our platform goes beyond just following rules. It means understanding your own mental state, keeping your family responsibilities in mind, and having the courage to ask for help when you need it. hibajj is here to support you every step of the way.
Remember: gambling or betting can never be a reliable source of regular income. Gaming stays enjoyable only when treated purely as entertainment.
If any of the following signs apply to you, it's time to take notice. hibajj wants you to be able to recognise these signals on your own:
If you recognise more than one of the above signs in yourself, please contact hibajj Support or call the national helpline 16000. Asking for help is a sign of strength, not weakness.
Follow these guidelines to keep your gaming experience at hibajj healthy and enjoyable:
Hibajj does not allow anyone under 18 to play. Age verification is mandatory at registration and confirmed through the KYC process using a government-issued ID.
If there are children or teenagers in your home, take some precautionary steps:
If you suspect or believe a minor has accessed an account, report it immediately to support@hibajj.com. hibajj will take prompt action.
Ask yourself honestly — if you answer "yes" to 2 or more questions, consider reaching out for help.
Do you often end up spending more than your set budget?
Do you find yourself betting more to try to win back money you've lost?
Do you feel restless or irritable when you can't game?
Do you hide your gaming from family or friends?
Have you ever used money set aside for essential expenses on betting?
Have you tried to stop gaming but couldn't?
For assistance: support@hibajj.com or helpline 16000
Use these tools anytime to keep your gaming experience safe
Set your own maximum daily, weekly, or monthly deposit limit. Decreases take effect immediately; increases apply after a 24–72 hour delay.
Set a limit on how long you play in one session. Once the time is up, you'll be logged out automatically and receive a push notification.
At regular intervals, a pop-up notification will let you know how long you've been playing and the total amount wagered so far.
Take a gaming break lasting anywhere from 1 day to 6 weeks. During this time you won't be able to log in or receive any promotional offers.
Close your account completely for a period of 6 months to 5 years. During this time your account cannot be reopened and you will not receive any communications from hibajj.
View and download a complete record of all your deposits, bets, and wins and losses. Understanding your own behaviour is the first step toward responsible gaming.
Set your gaming limits in just a few steps from your hibajj account
Log in to your hibajj account and click the profile icon in the top right corner.
From the dropdown menu, go to "Account Settings" or "Responsible Gaming".
Select whichever you need — deposit limit, session time, Reality Check, or cooldown.
Enter the amount or time and click the "Save" button. Changes will take effect immediately.
You'll receive a confirmation by email or SMS. If you run into any issues, reach out to us at support@hibajj.com.