From registration to withdrawal, we're always ready to help with anything on hibajj. Find your issue category below or reach out to our team directly.
Choose a category based on what you need
Opening a new account, login issues, changing your password
8 GuidesPayments via bKash, Nagad, and Rocket, and Deposit Limits
6 GuidesWithdrawal rules, processing times, limits & verification
5 guidesWelcome Bonus, Cashback, Referral & Wagering
7 GuidesRules and Strategies for Sports Betting, Casino, and Lottery
10 GuidesTwo-factor authentication, account security, suspicious login
4 GuidesBudget control, self-exclusion, limit setting
5 guidesLive Chat, email support & response times
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Guides for everything from opening a new account to updating your profile
Signing up on hibajj only takes a few minutes. Providing accurate details from the start means no hassle down the line.
Forgot your password? You can reset it quickly. An OTP will be sent to your registered mobile number.
Identity verification is required for large withdrawals. Once completed, you won't need to do it again.
Only one hibajj account can be registered per mobile number. Creating multiple accounts puts all of them at risk of being permanently banned. If you run into any issues, contact Customer Support directly.
Open a hibajj account in just 3 minutes using your mobile number.
Start from as low as ৳200 via bKash or Nagad.
Claim your welcome bonus and boost your playing budget.
Head to your preferred game or the Sports Betting section and start playing.
All the ways to easily deposit money on hibajj
Min ৳200 · Max ৳50,000 per transaction
Min ৳200 · Max ৳50,000 per transaction
Min ৳200 · Max ৳30,000 per transaction
A few common reasons can cause a deposit to get stuck. Check the following:
Always save your transaction ID after making a deposit. If anything goes wrong, it serves as your proof.
Withdraw your winnings quickly and securely
Funds usually reach your mobile banking within 30 minutes. During peak hours, it may take up to 2 hours.
The minimum withdrawal is ৳500. Without KYC, the daily limit is ৳10,000. Completing KYC increases your limit.
Identity verification may be required for your first withdrawal. After that, it's handled automatically every time.
You can cancel a transaction while it's still pending. Once completed, cancellation is no longer possible.
Before submitting a withdrawal request, make sure the mobile banking number on your account matches the one you're withdrawing to. Recovering funds sent to the wrong number can take time.
Learn more about hibajj's bonus system
The hibajj welcome bonus is available on your very first deposit. You'll need to claim it right after depositing to activate it.
Place a set amount in bets each week and earn a cashback bonus, credited directly to your main balance.
Refer a friend to hibajj and you both get a bonus. The more you refer, the more you earn.
Easy guides on how to play in each section
Hibajj offers betting on cricket, football, and more. If you're new, it's best to start small.
Hibajj's Live Casino lets you play with real dealers. A stable internet connection gives you the best experience.
Join the hibajj lottery every week. Tickets are easy to buy and draws are completely transparent.
Hibajj is fully mobile-friendly. Access all features directly from your browser — no separate app needed.
How to Keep Your hibajj Account Secure
Use a password of at least 8 characters that includes numbers, letters, and special characters. Don't reuse a password you've used anywhere else.
Go to your profile settings and enable SMS OTP verification. You'll need an OTP every time you log in, so no one else can access your account.
No hibajj staff will ever ask for your password or OTP. If you receive such a request, report it immediately.
Avoid logging in on café or public Wi-Fi. Use mobile data or your own network instead.
Always verify you're on hibajj.com before logging in. Watch out for phishing sites that look identical to the real one.
Change your password every 3 months. If you notice anything suspicious, change it right away.
Enjoy the Game, but Know Your Limits
Hibajj believes sports and betting should be fun, not stressful. It's easy to get caught up in the excitement or try to chase losses with bigger bets — but that's harmful in the long run.
If you feel like gambling is getting out of hand, use hibajj's self-exclusion or deposit limit features. It's not a sign of weakness — it's a sign of self-awareness.
If any of these apply to you, reach out to hibajj's support team. We're here to help you find a solution.
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits will be accepted.
You can temporarily suspend your account for anywhere between 1 day and 6 months. You won't be able to log in during this period.
You can permanently close your account at any time. Submit a request to Support and it will take effect within 24 hours.
Questions are a natural part of using any online platform. The hibajj Help Center was built with exactly that in mind — for someone new who has plenty of questions but little time. You'll find clear, straightforward answers to all of them here.
Registration is where many users run into their first issue. The most common causes are an account already existing under that mobile number, or an OTP not arriving on time. If you don't receive your OTP, check your spam folder first. Then wait 3 minutes and try again. If it still doesn't work, reach out to hibajj Live Chat — they'll sort it out right away.
Providing accurate information at registration isn't just a formality — it's for your own protection. If KYC is required later, the details must match. Any mismatch could put your withdrawals on hold.
It's easy to panic when a payment doesn't show up in your account right away. In most cases, it credits within 5 to 15 minutes. Occasionally, network delays can cause it to take a bit longer. If it still hasn't appeared after 30 minutes, take your transaction ID to Live Chat and the hibajj support team will verify and credit it manually.
One important thing to note — the mobile number you send money from must be the same number registered to your hibajj account. Sending from a different number may cause the process to take longer.
Many people assume bonus funds can be withdrawn right away. In reality, bonuses cannot be withdrawn until the wagering requirement is met. Wagering means you need to place bets totalling a set multiple of the bonus amount. For example, a ৳100 bonus with 5x wagering means you must bet ৳500 before the bonus becomes withdrawable.
Your main balance, however, can be withdrawn at any time — no need to wait for bonus conditions to be met. Once you understand this, the bonus system becomes much simpler.
Hibajj's Live Chat is genuinely fast — a support agent typically connects within 2 to 5 minutes. You can chat in Bangla, so there's no language barrier. Support is available at night too, as hibajj operates 24/7.
A helpful tip: before starting a live chat, have your account number, transaction ID, or any relevant details ready. It makes resolving your issue much faster.
Type a keyword describing your issue in the search box above. Or browse by category to jump straight to the relevant section. Each category covers answers to the most common questions. Check the FAQ section too — you'll often find the answer on your own.
If the issue still isn't resolved, contact hibajj customer care directly — via Live Chat, email, or social media.
Our Team Is Always Here for You
The fastest way to get help. An agent typically responds within 2–5 minutes. Support is available in Bangla.
Online nowFor complex issues or sending documents, reach us by email. We typically reply within 2–4 hours.
Support@hibajj.com
Response within 2–4 hoursThe hibajj support team is available 7 days a week, 24 hours a day — including Eid and public holidays.
Active 24/7Answers to the most frequently asked questions