We are fully transparent about how your personal data is collected, used, and protected at hibajj. Read this Privacy Policy to understand what information we hold, why we hold it, and how we keep it secure.
A quick overview of hibajj's core pillars of privacy protection
Every transaction and piece of personal information is encrypted with 256-bit SSL technology, ensuring bank-grade security.
Hibajj never sells your personal data to third parties. Your data is used solely to improve our services.
You may view, correct, or request deletion of your stored data at any time. Our support team will respond within 48 hours.
Hibajj's servers and databases are regularly audited by third-party security experts to identify and address vulnerabilities promptly.
Your data is not retained beyond the period necessary. After account closure, data is deleted within the specified timeframe unless retention is required by law.
You can unsubscribe from promotional emails or notifications at any time. We respect your preferences.
Welcome to hibajj. This Privacy Policy ("Policy") explains in detail how your personal data is collected, processed, stored, and protected when you use the hibajj platform.
Hibajj believes that every user's privacy is a fundamental right. That's why we've written this policy in plain language — so you can clearly understand what we do and don't do with your data.
By creating an account or using the hibajj platform, you agree to this Privacy Policy. This Policy should be read together with our Terms and Conditions.
Hibajj never sells, rents, or shares your data with third parties without your consent. This is our most important commitment.
This Privacy Policy applies to the hibajj website, mobile app, and all related services. If you follow a third-party link, that site will have its own privacy policy, for which hibajj is not responsible.
Hibajj collects only the data that is necessary. Requesting unnecessary or excessive information goes against our policy. The data we collect is outlined below under three categories:
| Data Type | Why It's Collected |
|---|---|
| Full Name | Account verification & KYC |
| Date of Birth | Age verification (18+) |
| Email Address | Account communications & security |
| Mobile Number | OTP verification & support |
| Residential Address | KYC & Payment Verification |
| National ID / Passport | Mandatory KYC Verification |
Important: hibajj never stores your full card number or bank PIN. Sensitive payment information is sent directly to the payment gateway in encrypted form.
Hibajj collects your information in several ways. You have the right to know about each method:
Hibajj will never ask for your password or OTP via phone call or email. Any such request should be treated as fraudulent.
Hibajj uses your information for specific purposes only. No data is used beyond its defined purpose:
Hibajj uses cookies and similar technologies on its platform to enhance and personalize your experience.
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Login sessions & security | No (Required) |
| Functional Cookies | Language & Preference Storage | Yes |
| Analytics Cookies | User behavior analysis | Yes |
| Marketing Cookies | Showing relevant offers | Yes |
You can disable non-essential cookies at any time from your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some platform features.
Hibajj follows the highest industry standards to protect your data. Our security layers include:
No system on the internet is 100% secure. However, hibajj is committed to providing the highest level of protection possible. If you suspect a security issue, contact us immediately at support@hibajj.com.
As a hibajj user, you have the following rights over your personal data:
To exercise these rights, email us at support@hibajj.com or Help Center Get in touch. We typically respond within 48 hours and complete requests within 30 days.
Please note: Certain data may not be eligible for deletion due to legal obligations, ongoing investigations, or transaction record-keeping requirements. In such cases, we will inform you with a reason.
Hibajj is an adult platform. No one under the age of 18 is permitted to register or use the platform. hibajj does not knowingly collect any data from minors.
Date of birth is verified at registration and age is confirmed through the KYC process. If we become aware that a minor's information has been collected for any reason, that account and all associated data will be deleted immediately.
If you believe your minor child has registered on hibajj, please contact us at support@hibajj.com. We will take prompt action.
Hibajj does not retain your data longer than necessary. Retention periods vary depending on the type of data:
| Data Type | Retention period |
|---|---|
| Account information | For the duration of the account + 5 years |
| Transaction records | 7 years as required by legal obligations |
| KYC documents | 5 years after account closure |
| Support Contact | 3 Years |
| Log Files & Technical Data | 12 Months |
| Marketing Preferences | Until you opt out |
Once the retention period expires, data is securely deleted or anonymized. Where legal obligations apply, the retention period may be extended, and users will be informed accordingly.
Hibajj may update this privacy policy as needed. We will notify you based on the nature of the change:
Continued use of hibajj after an update constitutes acceptance of the revised policy. We recommend visiting this page regularly to stay informed.
For any questions, concerns, or complaints about this privacy policy, please contact hibajj's data protection team:
We take all complaints seriously and aim to provide an initial response within 48 hours. For general enquiries, visit our FAQ page See.